Komatsu Europe is building on its customer relationships
Komatsu Europe is keen to develop its customer base in developed markets by using ideas like the diesel particulate filter (DPF) exchange programme.
New Komatsu Europe managing director and CEO Keiko Fujiwara explained, “When we introduced the Stage IIIB models a lot of customers were concerned about initial costs and the care required for the DPF. That’s why we decided this exclusively for our Stage IIIB customers.”
The DPF units need to be cleaned out every 2,500 hours and Komatsu Europe will offer this as a free exchange programme, taking care of the cleaning of the filters until the machines clock 9,000 hours or three years. This level of support also helps encourage customers to choose Komatsu machines and Fujiwara added, “It makes for good customers.”