AEM customer support seminar on changes, challenges and growth potential

The 2012 Customer Support Seminar of the US-based Association of Equipment Manufacturers (AEM) will focus on how adapting to ever-changing technology, meeting challenges on recruiting tomorrow’s workforce, and finding growth opportunities worldwide can help AEM member firms’ meet customer demands.

The Seminar, being held 17-19 September, 2012, in the Sheraton Indianapolis City Centre Hotel in Indianapolis, is AEM’s annual industry forum for off-road equipment manufacturing parts, service, training and warranty professionals, developed by equipment manufacturers and featuring a line-up of outside as well as industry experts.

For 2012, a total of 19 seminar sessions will be delivered over 2½ days, with a mix of keynote presentations, case studies, panel discussions (with dealers, recruiters and suppliers), and technology breakouts. Additional topics include Tier 4 field experiences, parts forecasting, and policy and politics affecting the industry.

Attendees will have plenty of networking opportunities, including a tour of Lucas Oil Stadium, site of the 2012 Super Bowl; golf at the Eagle Creek Golf Club, which has served as host to the prestigious USGA Public Links Championship; and the seminar’s popular Dine Around event.

Complete seminar information and registration details are posted online in the ‘education’ section of the AEM website - www.aem.org