As well as the standard functionality offered by the DoosanCONNECT system, the mobile app (available for Apple and Android devices) offers additional functions such as directions to machines. The call service meanwhile connects the customer directly with the Doosan dealer’s service operation, while there is also a Chat option to send messages to the service provider. Cellular support for the DoosanCONNECT TMS2.0 system is offered only in areas where a 2G/3G network service is available.
The DoosanCONNECT system provides real-time data monitoring to check engine and hydraulic system parts of Doosan machines and other construction equipment. Users can receive information, mapping and visuals on equipment location and availability. Doosan customers are provided a monthly report on equipment operations, helping optimise fleet management through the supply of detailed information on service hours, fuel consumption and filter and oil replacement.
Doosan plans to further expand the types of equipment covered by DoosanCONNECT and develop various services based on the telematics system to manage consumables and provide maintenance packages. The DoosanCONNECT system provides comprehensive information about machine performance in a dual mode (satellite, mobile network).
This telematics system allows fleet managers to compile a number of reports including: fleet status; machine details; machine location; operating hours; fuel usage; engine idle time vs work time; machine error codes; engine warning system; maintenance history; and utilisation reports.
According to Doosan, the DoosanCONNECT telematics system provides significant benefits for customers through the use of operational data that help improve efficiency, such as altering machine idle times based on fuel usage, machine security and safety.
The system can support multiple Doosan machines in different locations, helping customers to monitor utilisation rates. This can help determine that the right mix of machines is being used on a project. The system can also assist operators by ensure they use equipment more efficiently as well as being able to locate replacement machines in the event of maintenance or breakdowns. The package offers anti-theft and theft recovery protection as customers can monitor the physical location of equipment, ensuring machines are where they are supposed to be. Operational data also gives owners insight into monitoring the machine’s fuel efficiency and the selected power mode in different applications. Operators can make adjustments and carry out the same work using less fuel or make better use of various power modes to help best match the machine output needed for specific applications.
If a problem does arise, the DoosanCONNECT system alerts owners to help reduce machine downtime. The website reports fault and warning codes, and owners or dealers will have accurate data about what is wrong with the machine, speeding maintenance or repairs. Doosan dealers can view the problem on the DoosanCONNECT website to help diagnose an issue, without being in the same location as the machine.
With all of the information available from the DoosanCONNECT system, business owners can make better estimates when completing
job bids and planning for jobs. Accurate machine usage reports, such as the number of hours a machine was used for a particular job, help owners respond to new business opportunities.